Policies

Information for orders placed with Alpine Shilajit in Pakistan.

Orders are normally prepared within 1–2 business days. Standard delivery is estimated at 3–5 business days after dispatch. Remote areas, holidays and carrier disruptions can take longer.

Shipping is Rs 250, or free when the order subtotal is Rs 10,000 or more after discounts. The carrier may vary by destination.

When tracking is available, we will send it to the contact details on your order. If you need to correct an address, contact support promptly; changes cannot be guaranteed after dispatch.

Contact support within 48 hours of delivery with the order number and clear photographs of the parcel, shipping label, packaging, and affected product. We will review the information and provide the appropriate resolution.

You can request a return within 14 calendar days of delivery for an unopened, unused product in its original condition and packaging. Contact support for authorization before sending it back.

Opened products are not accepted for change-of-mind returns. You pay the return shipping for a change of mind. If we verify an incorrect or damaged delivery, we cover the approved return cost when a return is required.

Approved refunds are initiated within 7 business days after we receive and inspect the return. Original shipping charges are not refunded for change-of-mind returns.

[FACT REQUIRED: COD refund method and details required from the customer]

Contact support immediately if an order needs to be cancelled. An order can be cancelled before dispatch. Once it has been dispatched, the applicable return process applies. Routine exchanges are not offered; an approved return can be followed by a new order.

Cash on delivery is available where offered at checkout. Applicable taxes are included in product prices. Shipping and the final order total are shown at checkout.

We may contact you to confirm order or delivery details before dispatch. An order is accepted when we confirm it for processing.

See the Privacy Policy for information about personal data. For a privacy request, contact support@alpineshilajit.com.

We want customers to be able to browse, understand product information, and place orders. If a page, control, document, or checkout step creates an accessibility barrier, contact support with the page and the assistance needed so we can help and investigate.

Email support@alpineshilajit.com. We aim to reply within two business days in Pakistan.