Shopping questions
FAQs
Can I pay cash on delivery?
Yes. Choose cash on delivery where offered at checkout.
How much is shipping?
Standard shipping within Pakistan is Rs 250. Orders of Rs 10,000 or more after discounts qualify for free standard shipping.
When will my order arrive?
Orders are normally prepared within 1–2 business days. Standard delivery is estimated at 3–5 business days after dispatch. Remote areas and carrier disruptions can take longer.
Which Resin size can I order?
Resin is available in 30g and 50g jars. The product page opens with 50g selected; select 30g if you prefer the smaller jar. The displayed price follows your selection.
Does Resin include an applicator?
No. The applicator shown in the images is not included with the jar.
Can I return my order?
You can request a return within 14 calendar days of delivery for an unopened, unused product in its original condition. Opened products cannot be returned for a change of mind. Contact support before sending a return.
What if my parcel arrives damaged or incomplete?
Contact support within 48 hours of delivery with your order number and photographs of the parcel and affected product.
Where can I see the laboratory results?
The Testing page shows the SGS composition and selected heavy-metals results, explains the sample they concern, and provides a way to request reports.
Still have a question?
Email support@alpineshilajit.com. We aim to reply within two business days in Pakistan.