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Experience speed! Lightning-fast delivery across your city

+1 512 3254666
ALPINE HIMALAYAN ORGANIC STORE LLC 5900 BALCONES DRIVE STE 22710 AUSTIN, TX 78731
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Service Policy – Alpine Shilajit Global

At Alpine Shilajit Global, we are committed to delivering authentic, high-quality wellness products and providing a smooth, transparent, and supportive customer experience. This Service Policy explains how we serve our customers—from order placement to after-sales support.

1. Our Commitment to Quality

We source genuine, premium-grade shilajit and wellness products from trusted alpine regions.
Every product goes through careful handling, packaging, and quality checks before shipping.

Your trust is our top priority, and we strive to ensure you receive only the best.

2. Customer Support

Our support team is here to help with product questions, order updates, returns, or any concerns.

You can reach us anytime:

We aim to respond within 24–48 hours (excluding holidays).

3. Order Processing

  • Orders placed on our website are typically processed within 1–2 business days.
  • Once processed, you will receive a confirmation email with your order details.
  • If any item is unavailable or delayed, we will notify you immediately.

4. Shipping & Delivery

We offer secure local and international shipping.

Shipping Includes:

  • Safe packaging
  • Tracking information (where available)
  • Reliable courier services

Delivery times may vary depending on your country and customs procedures.
We always work to ensure timely delivery.

5. Product Use & Guidance

We want you to get the best experience from our products.
Our website includes usage guidelines, dosage suggestions, and product FAQs.

Important:
Our products are natural supplements, not medical treatments.
Please consult your healthcare provider if you have allergies, medical conditions, or are pregnant/nursing.

6. Return & Replacement Support

If you receive a damaged, incorrect, or defective product, we will assist you promptly.

You may request a return, refund, or replacement if:

  • The product is unused and in its original packaging
  • The request is made within 7–14 days of delivery
  • You provide proof of purchase

Refunds are issued after we receive and inspect the returned product.
Shipping fees may apply unless the mistake was on our end.

To start the process, contact us at info@alpineshilajit.com.

7. Order Cancellation

You may cancel your order before it is shipped.
Once shipped, cancellations are no longer possible, but you may request a return according to our Return Policy.

8. Customer Safety Responsibility

By using our products, you acknowledge:

  • You will follow recommended usage instructions
  • You are aware of your own health conditions
  • You understand that results vary from person to person

We are not responsible for misuse or overconsumption of our products.

9. Transparency & Fair Use

We value fairness and transparency.
We promise to:

  • Provide accurate product information
  • Maintain clear communication
  • Handle all interactions with honesty and respect

We expect customers to provide truthful information and use our services responsibly.

10. Changes to This Policy

We may update this Service Policy periodically to improve your experience.
Any changes will be posted on this page with a revised “Last Updated” date.
Continued use of our website indicates acceptance of the updated policy.

11. Contact Us Anytime

If you have questions or need support, our team is always ready to assist.

📧 Email: info@alpineshilajit.com
🌐 Website: www.alpineshilajit.com
💬 WhatsApp: +1 512-325-4666