Refund & Return Policy
1. Introduction
Thank you for choosing Alpine Organic Store LLC, the official source of Alpine Himalayan Shilajit. We take pride in offering premium, lab-tested health and wellness products that meet the highest standards of quality. Your satisfaction is our top priority, and we’re always here to support you.
This Refund & Return Policy explains the terms and conditions for requesting a refund, return, or exchange to ensure a smooth and transparent process.
2. Eligibility for Returns
You are eligible to request a return or exchange if your purchase meets the following conditions:
The product was bought directly from our official website: alpineshilajit.com
The request is submitted within 14 days of receiving the order
The item remains unused, sealed, and in its original packaging
A valid receipt or proof of purchase is provided
Please note that we cannot accept returns of opened or used products due to hygiene and safety concerns, unless the item was received damaged or defective.
3. Non-Returnable Items
The following products are not eligible for return or refund:
Items that have been opened, used, or partially consumed
Customized or private-label orders
Clearance or final sale products
Bulk or wholesale orders, except in cases of verified defects
4. Damaged or Defective Items
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
📧 info@alpineshilajit.com
📞 +1 512 3254666
Include:
Your order number
A clear description of the issue
Photos of the item and packaging
Once verified, we will arrange for a replacement or issue a full refund, depending on your preference.
5. Refunds
After we receive and inspect your returned item, we will inform you whether your refund request has been approved or denied.
If approved, your refund will be processed within 5–7 business days
Refunds will be credited back to the original payment method
Shipping fees are non-refundable, except in cases where the return is due to our mistake
6. Return Shipping
Customers are responsible for covering the return shipping costs, except when the return is due to a damaged, defective, or incorrect item.
We recommend using a trackable shipping method and keeping your shipping receipt for reference.
All returns should be sent to the following address:
Return Address:
ALPINE ORGANIC STORE LLC 5900 BALCONES DRIVE STE 22710
AUSTIN, TX 78731
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at:
📧 info@alpineshilajit.com
8. Order Cancellations
Orders can be canceled within 12 hours of placement, as long as they have not yet been processed or shipped. Once shipped, the order cannot be canceled and must follow the return process.
9. International Orders
For international customers:
Returns are accepted under the same conditions as above
You are responsible for any return shipping, customs duties, or fees
Refunds will be issued after we receive the returned item
10. Contact Us
For questions about returns, refunds, or order issues, please reach out to our customer support:
📧 Email: info@alpineshilajit.com
📞 Phone: +1 512 3254666
🌐 Website: alpineshilajit.com
🏢 Address:
ALPINE HIMALAYAN ORGANIC STORE LLC 5900 BALCONES DRIVE STE 22710
AUSTIN, TX 78731