Cancellation Policy – Alpine Shilajit Global
At Alpine Shilajit Global, we understand that plans can change. Our Cancellation Policy is designed to be simple, fair, and customer-friendly while ensuring smooth order processing for everyone.
1. Order Cancellation (Before Shipment)
You may cancel your order before it has been shipped.
To request a cancellation:
- Contact us immediately at info@alpineshilajit.com, or
- Message us via WhatsApp at +1 512-325-4666
If the order has not been shipped yet, we will cancel it and issue a full refund to your original payment method.
2. Cancellation After Shipment
Once your order has been shipped, it cannot be canceled.
However, you may still be eligible for a return or replacement according to our Return & Refund Policy.
You can contact us for help with returns or product concerns.
3. Subscription or Repeat Order Cancellation
If you subscribe to recurring deliveries (if applicable):
- You can cancel your subscription anytime before your next billing cycle.
- Cancellations made after billing will apply to the next cycle, not the current one.
For subscription management, reach out to us via email or WhatsApp.
4. Incorrect Information or Fraudulent Orders
We reserve the right to cancel orders if:
- The shipping address is incorrect or incomplete
- Payment cannot be verified
- Fraudulent activity is suspected
- The product is unavailable or discontinued
You will be notified immediately if your order is canceled from our side, and a full refund will be issued.
5. Refund Process for Canceled Orders
Refunds for approved cancellations are processed within 3–7 business days depending on your bank or payment provider.
We will always keep you updated throughout the process.
6. Need Help? We’re Here for You
If you want to cancel an order, check a shipment, or need assistance, feel free to reach out anytime.
📧 Email: info@alpineshilajit.com
💬 WhatsApp: +1 512-325-4666
🌐 Website: www.alpineshilajit.com