Returns Policy – Alpine Shilajit Global
At Alpine Shilajit Global, your satisfaction matters to us. Our Returns Policy is designed to be simple, transparent, and customer-friendly while ensuring product safety and quality for everyone.
1. Eligibility for Returns
You may request a return under the following conditions:
- The product is unopened, unused, and in its original packaging
- You submit the return request within 7–14 days of delivery
- You provide proof of purchase (order number, email, or invoice)
Returns cannot be accepted for opened, used, or damaged-by-customer products due to health and safety standards.
2. Reasons You May Request a Return
We gladly accept returns for the following reasons:
✔ You received the wrong product
✔ The product arrived damaged or defective
✔ You received an incomplete order
✔ You changed your mind (within the allowed return period and product unopened)
If there is any issue, we encourage you to contact us first—we’re here to help resolve the situation quickly.
3. Return Process
To start a return, please contact us:
📧 info@alpineshilajit.com
💬 WhatsApp: +1 512-325-4666
Our support team will guide you through the steps, including:
- Verifying your order
- Approving the return request
- Providing instructions and a return address
Please do not send products back without approval, as this may delay processing.
4. Return Shipping Costs
- If the return is due to our mistake (wrong item, damaged item, defective product), we cover the return shipping cost.
- If the return is due to customer choice (change of mind, unwanted item), return shipping costs are the customer’s responsibility.
5. Refunds
Once we receive and inspect the returned product:
- Approved refunds will be issued to your original payment method
- Refunds typically take 3–7 business days depending on your bank or payment provider
- Shipping fees are non-refundable unless the issue was caused by us
We will notify you as soon as your refund has been processed.
6. Exchanges or Replacements
If you prefer an exchange or replacement instead of a refund, we are happy to assist.
Exchanges are available for:
- Damaged products
- Incorrect items
- Defective products
Replacement items are shipped after the returned product is received and approved.
7. Non-Returnable Items
For safety and health regulations, we cannot accept returns for:
- Opened or used supplements
- Products not purchased directly from our website
- Items returned after the return window has passed
8. Need Help? We’re Always Here
If you have questions about your order, return status, or need assistance, feel free to contact us anytime.
📧 Email: info@alpineshilajit.com
💬 WhatsApp: +1 512-325-4666
🌐 Website: www.alpineshilajit.com